Client Services Assistant

Job Location:

Toronto, ON, Canada

Job Description:

JOB SUMMARY
Provides general administrative support to an office or group of sales professionals. Collects, compiles and analyzes moderately complex data and information. Composes straightforward written descriptions of results.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Gathers supporting documentation to complete voucher forms and process Brokers' commission payments while abiding by company accounting policies as well as local and national laws. Maintains CBRE brand, product, office, and client messaging and consistency by applying templates to produce marketing materials including flyers, proposals, tour books, maps, floor plans and qualification packages. Answers, screens and directs incoming telephone calls. Responds to general inquiries and provides information as needed, while maintaining confidentiality of Sales, Marketing, Client and proprietary information and data in all communications. Reads and routes incoming mail. Composes and prepares routine correspondence, faxes and emails for sales professionals. Maintains and updates relevant databases and assists with website updates. Organizes and maintains filing system, file correspondence and other records. May coordinate schedules and appointments for sales team members. May attend Sales team meetings for the purpose of recording meeting minutes or action items. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.

EDUCATION and EXPERIENCE
Associate's degree (A.A.) or equivalent from 2-year college required. 2 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. Work experience in Sales or Marketing environment preferred.

CERTIFICATES and/or LICENSES
None

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor.

FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. Ability to abstract a lease.

REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES
Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Basic knowledge of accounting and marketing preferred.

SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause negative impact to external and internal clients.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans

Apply for this job at https://cbre.contacthr.com/59652985


Contact Information:

Contact: CBRE
CBRE

Posted:

January 2, 2018
UID: 59652985

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