Risk Support Manager

Job Location:

Singapore, Singapore

Job Description:

Job Description

This role leads and motivates 4-6 Technical Analysts providing operational support to clients for a variety of Risk product lines across Asia Pacific. Given growth targets for Risk Products in the region, this manager’s ability to inspire team members to exceed client expectations could contribute to the bottom line.
You will be responsible for acting both as subject matter authority, as well as direct supervisor to team members, including setting priorities and attaining operational targets. You will also have input into product strategy through interactions with the product office.
RESPONSIBILITIES

• Provide leadership and management for a team of subject matter authorities, establishing a customer-focused, performance-based culture.
• Participate in complex projects simultaneously across matrix organizations, where initiative and independent judgement are required.
• Continually refine/improve implementation and support processes for targeted products.
• Ensure inquiries, incidents, requests and escalations are handled timely and to resolution.
• Motivate team and communicate key updates.
• Provide regular management reporting and updates.
• Contribute to inter-regional discussions regarding support processes and procedures.
• Assess operational opportunities and look into innovative ways to improve and streamline processes to increase service quality or efficiency.
• Proactively notify clients of critical issues with application, as well as scheduled periodic maintenance outages.
• Build and enhance positive working relationships with clients, and internal stakeholders.
• Available off hours for rare, high priority issues.
• Work with team to educate clients regarding optional product setup, usage and standard methodologies.

Job Requirements:

Qualifications

Bachelor’s degree and 7 years’ relevant experience.
• 3 years’ management experience preferred.
• Strong people manager with the ability to multi-task effectively, embrace new technologies, re-prioritize tasks and work in a rapidly changing environment.
• Validated ability to work in high-pressure environment with minimal errors.
• Ability to coordinate work activities and schedules with other to achieve project commitments,
• Established project management skills.
• Strong business and data analysis skills.
• Work as part of an effective team and collaborate with other teams at all organizational levels.
• Able to comprehend and translate technical information and apply to business solutions.
• Strong customer service focus and shown success in customer relationship management.
• Confirmed effective time management, strong verbal and written communication, interpersonal and negotiation skills.
• Proficient in Microsoft Office products such as Project, Excel, PowerPoint and Word.



  • Additional Information

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    Contact Information:

    Contact: Human Resources
    Visa
    Website: https://usa.visa.com/

    Posted:

    January 2, 2018
    UID: 405999912490567

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