Senior Implementation Analyst

Job Location:

Dubai, United Arab Emirates

Job Description:

Job Description

Position Summary

Global Client Support Services works
with issuers, acquirers, processors and merchants worldwide to develop and
deliver the support model for Visa Inc. This includes day-to-day operations and
product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor
role responsible for solving complex problems and taking a broad perspective to
identify innovative solutions. This role serves as a technical/functional
specialist and works independently with guidance only in the most complex


  • Lead project management of implementations for Visa
         client institutions and processors in assigned region to ensure client expectations
         are exceeded.
  • Coordinate directly with clients to understand card
         program set up requirements and facilitate new card program installations,
         conversions and maintenance requests without customer impact.

  • Report client project accomplishments and deliverables
         to management monthly.
  • Manage non-routine, complex processing and change
         requests, as well as short term tactical and strategic client initiatives.
  • Act as the Project Lead for various initiatives - both
         internal and external - using Project Management best practices and
  • Proactively identify operational opportunities to
         increase service quality or efficiency.

  • Build and enhance positive working relationships with
         key Visa client institutions, processors and internal stakeholders.
  • Prepare and maintain detailed project plans, status
         reports, and issues logs.
  • Represent client system and operational requirements to
         internal Visa organizations.
  • Responsible for own work flow assignments and must be able
         to take the initiative to resolve problems and meet deadlines.
  • Coordinate internal Visa resources to ensure delivery
         on commitments.
  • Create, update and enhance internal support documents
         to assist internal and external stakeholders. 
  • Support biannual business enhancements and all Visa

Job Requirements:



  • Bachelor’s degree or equivalent experience. Requires a
         minimum of 8+ years’ experience in a customer support role in financial
         services, payment card, software, or information services.
  • Experience using standard MS Office tools (e.g. MS
         Project, Excel, PowerPoint, Word, Visio, etc.).
  • Excellent time management, organization, and planning
         skills are essential.
  • Ability to comprehend and translate complex technical
         issues and apply to business solutions.
  • Able to set priorities, influence others, and manage
         customer expectations.
  • Demonstrated success in customer relationship
  • Self-starter with a demonstrated ability to achieve
         results as part of an effective team, and ability to effectively
         prioritize and multi-task under deadlines.

  • Excellent verbal, written, presentation and
         interpersonal skills are required.
    • Strong project management skills required. 
  • Demonstrated ability to articulate complex technical
         terms or processes into business language.

  • French Language is preferable.

Additional Information


You may click here to apply for this job at SmartRecruiters.

Contact Information:

Contact: Human Resources


December 24, 2017
UID: 405999912327709 does not guarantee the validity or accuracy of the job information posted in this database. It is the job seeker's responsibility to independently review all posting companies, contracts and job offers.