Senior Implementation Analyst

Job Location:

Dubai, United Arab Emirates

Job Description:

Job Description



Position Summary

Global Client Support Services works
with issuers, acquirers, processors and merchants worldwide to develop and
deliver the support model for Visa Inc. This includes day-to-day operations and
product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor
role responsible for solving complex problems and taking a broad perspective to
identify innovative solutions. This role serves as a technical/functional
specialist and works independently with guidance only in the most complex
situations.


Responsibilities

  • Lead project management of implementations for Visa
         client institutions and processors in assigned region to ensure client expectations
         are exceeded.
  •  
  • Coordinate directly with clients to understand card
         program set up requirements and facilitate new card program installations,
         conversions and maintenance requests without customer impact.

     
  • Report client project accomplishments and deliverables
         to management monthly.
  •  
  • Manage non-routine, complex processing and change
         requests, as well as short term tactical and strategic client initiatives.
  •  
  • Act as the Project Lead for various initiatives - both
         internal and external - using Project Management best practices and
         skills.
  •  
  • Proactively identify operational opportunities to
         increase service quality or efficiency.

     
  • Build and enhance positive working relationships with
         key Visa client institutions, processors and internal stakeholders.
  •  
  • Prepare and maintain detailed project plans, status
         reports, and issues logs.
  •  
  • Represent client system and operational requirements to
         internal Visa organizations.
  •  
  • Responsible for own work flow assignments and must be able
         to take the initiative to resolve problems and meet deadlines.
  •  
  • Coordinate internal Visa resources to ensure delivery
         on commitments.
  •  
  • Create, update and enhance internal support documents
         to assist internal and external stakeholders. 
  •  
  • Support biannual business enhancements and all Visa
         mandates.



Job Requirements:

Qualifications



Qualifications 

  • Bachelor’s degree or equivalent experience. Requires a
         minimum of 8+ years’ experience in a customer support role in financial
         services, payment card, software, or information services.
  •  
  • Experience using standard MS Office tools (e.g. MS
         Project, Excel, PowerPoint, Word, Visio, etc.).
  •  
  • Excellent time management, organization, and planning
         skills are essential.
  •  
  • Ability to comprehend and translate complex technical
         issues and apply to business solutions.
  •  
  • Able to set priorities, influence others, and manage
         customer expectations.
  •  
  • Demonstrated success in customer relationship
         management.
  •  
  • Self-starter with a demonstrated ability to achieve
         results as part of an effective team, and ability to effectively
         prioritize and multi-task under deadlines.

     
  • Excellent verbal, written, presentation and
         interpersonal skills are required.
     
    • Strong project management skills required. 
  • Demonstrated ability to articulate complex technical
         terms or processes into business language.


  • French Language is preferable.





Additional Information

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You may click here to apply for this job at SmartRecruiters.

Contact Information:

Contact: Human Resources
Visa
Website: https://usa.visa.com/

Posted:

December 24, 2017
UID: 405999912327709

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