User Support Lead

Job Location:

Riga, Latvia

Job Description:

Job Description

  • First/Second line IT support for company internal users
  • Take part in daily IT User Support activities – management and support for workstations, network devices, services, applications and users
  • Oversee and take responsibility of overall IT User Support tasks and their quality, manage team work
  • Manage and improve IT User Support services by committing to internal SLAs and other requirements and taking part in service portfolio management
  • Be responsible for documenting all IT User Support services, procedures and other related documentation
  • Be responsible for maintaining user device and software inventory
  • Integrate with ITBO Engineering Team to provide support and tasks distribution
  • Regularly confer with Network & IT system engineers as well as companywide users and managers about current problems and future needs
  • Recommend and develop new technology’s or solutions justifying and proving their need. Evaluate emerging technologies and make recommendations on their viability.
  • Contribute in new solutions implementation

Job Requirements:


  • IT-related education or experience
  • Fluent English written and spoken
  • Power user of MS Office or other office software
  • Experience in deployment and support of Microsoft Windows, IOS, Linux operating systems, and business software
  • Experience in computer, laptop, printer, mobile device configuration and support
  • Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi  etc.)
  • Experience with Windows Server Environment 2008/2016 configuration
  • Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
  • At least 3 years of experience in IT Support role
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
  • Team management experience preferred

Additional Information


You may click here to apply for this job at SmartRecruiters.

Contact Information:

Contact: Human Resources
Evolution Gaming


December 22, 2017
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