ServiceNow Developer / Administrator (Contract)

Job Location:

Toronto, ON, Canada

Job Description:

Job Description

We're looking for an experienced ServiceNow Developer / Administrator for a senior role on a small team supporting ITSM and ongoing/continuous development (SDLC), changes, upgrades etc  with a high profile company in the Financial Service industry.

The Senior ServiceNow Developer / Administrator acts as both subject matter expert (SME) and administrator/developer of ServiceNow. This includes both day-to-day continuing development and support of all instances (DEV, TEST and PROD) through changes, upgrades and enhancements. 

  • Maintenance, configuration and generation of system reports as well as initiating vendor support with ServiceNow by submitting trouble tickets for bugs/problems/investigations or service requests. 
  • Pprovide mentoring and education to other IT/ Business users on ITSM process handling, tool usage, and responsible for making best practice recommendations on system usage.
  • Exhibit a solid understanding of networks, possess expert functional knowledge in ServiceNow, clearly understand ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management). 
  • Oversee all ServiceNow development tasks and Technical Support of the existing ServiceNow environments, applications and modules, develop and implement new functionality and modules 
  • Design, configuration, and implementation of dashboards.
  • All software configuration/customization (screen/form design and layout,  workflow analysis, design and support, report design, creation and support, data import/export scheduling, maintenance and validation, software integrations within architecture team and with 3rd party software applications where applicable, custom scripting)
  • Provide technical advice on options, risk and impacts on business processes and technical architecture acting as Subject Matter Expert in ServiceNow application
  • Translate business requirements into technical requirements and provide estimates for configuration and development effort.
  • Develop solutions in the ServiceNow platform that are sustainable and ITIL compliant.
  • Perform unit testing, code reviews, development best practices and implement ServiceNow related best practices
  • Design, configuration, and implementation of new workflows and enhancements to existing workflows and system functionality.

Job Requirements:


  • University or College Degree or equivalent experience
  • 4+ years of demonstrated hands-on experience on ServiceNow platform
  • 4+ years of Java scripting and software development experience
  • Experience in incident identification, diagnosis, troubleshooting, resolution and solution implementation
  • Experience working with enterprise software products
  • ServiceNow development and platform management experience (Glide Records, Accessing user information, System security,Client scripting and UI Policies,Graphical workflow, Reference Qualifiers and Dependent fields, Service Catalog and Catalog Scripting, Table and Field Manipulation, Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes etc.), Client and Server API's (Ex: GlideDialogWindow, GlideForm (g_form), GlideAggregate, GlideRecord etc.), Administration (includes Reporting, Email Notifications, Creating/Editing Home pages, Personalizing Forms etc.), HTML/CSS/AJAX knowledge, Transformation Maps, Scheduler, Connection with other databases/instances, WebService9, ServiceNow development best practices)

Additional Information

ARES is a Canadian staffing solutions company driven by amazing people, incredible technologies, and healthy values. We enable strong, fruitful relationships among companies and bright professionals across North America.

Sure, we're top of the line when it comes to helping organizations to hire great people, yet there's so much more to us.

When you partner with ARES, you push your career forward by accessing exciting and dynamic  permanent, temporary and contract career opportunities. We appreciate your diverse and unique talents and achievements.  

Whether you’re an experienced professional, or a recent graduate, ARES will bring value to your job search. Through our company, you can access opportunities and connect with an amazing network of Canada’s top employers.   After 18 years of success, we have the knowledge, relationships and resources to help your career soar.  World-class companies select ARES to help staff their teams.

We specialize in Contract, Contract To Hire, and Permanent Information Technology Staffing.

We are proud to be a Vendor of Record with the Government of Ontario, and the Government of Canada.

Visit us at 

Your information will be kept confidential.  

Diversity Statement: 

We believe that diversity and inclusion is key to innovation through the sharing of ideas, experiences and abilities. We aim for every ARES employee to have a great quality of life where we can reach our full potential -- a positive, healthy and inclusive workplace where employees are respected, treated fairly and consistently, and accommodated. ‘Living’ diversity and inclusion enables us to achieve outstanding business results, and to provide our clients and candidates with stellar service.

You may click here to apply for this job at SmartRecruiters.

Contact Information:

Contact: Human Resources
Ares Staffing Solutions


December 22, 2017
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